Zytron Control Products, Inc. works hard to ensure top quality parts and processes are used in the making of all of our products. We are confident that our products are reliable and durable so we offer a three-year parts and labor warranty against defects for all of our products.
There may be an occasion to return a product whether in warranty or out of warranty. To return a product in either case, we use four simple steps to expedite repairs and returns.
If the unit is In Warranty and the failure is determined to be a warranty issue and not a misuse of the product, Zytron will cover all labor, material and shipping costs.
If the unit is Out of Warranty or is determined to have failed due to misuse, service beyond its expected life or other non-warranty issue the customer will be responsible for all labor, material and shipping costs. In this case the customer will be contacted for approval before the repair is done.
We pride ourselves in excellent customer service and want to make the return process fast and efficient so you can be up and running in as short a time as possible.
Service & Support Request
To streamline your request & ensure the quickest response, please use the form below: